Welcome to Flower Delivery Kings Langley. These Terms and Conditions set out the terms of use for purchasing flowers and related products through our online flower delivery service in Kings Langley and the surrounding areas. By using our website and placing an order, you are agreeing to these terms, which are designed to ensure an efficient, secure, and satisfying shopping experience for all of our valued customers.
These Terms and Conditions apply to all purchases made via the Flower Delivery Kings Langley online store. They are applicable to customers located in Kings Langley and the surrounding local areas as defined by our delivery coverage. Please read these terms carefully before placing your order. If you do not agree with these terms, please refrain from using our services.
2.1 Browsing and Selection: You may browse our selection of fresh flowers, bouquets, and floral arrangements online. Product descriptions, images, and prices are provided for each available item. Please note that flower availability may vary according to seasonal changes and supplier stock.
2.2 Placing Your Order: To place an order, select your desired product(s) and add them to your basket. You will be required to provide recipient and delivery details, including the delivery address within Kings Langley or a surrounding postcode that is covered by our services. Double-check all addresses and delivery information before proceeding to payment, as we cannot guarantee changes once the order is finalised.
2.3 Order Confirmation: Once your order is placed, you will receive an on-screen confirmation and an electronic receipt. Receipt of this confirmation does not indicate acceptance of your order, but acknowledges that we have received your request.
2.4 Acceptance: Order acceptance and creation of the contract between you and Flower Delivery Kings Langley occurs when we dispatch your ordered goods. We reserve the right to reject any order due to unavailability of products, payment issues, or other reasons at our discretion. In such cases, you will be informed and any payment already collected will be refunded in full.
3.1 Accepted Payment Methods: Our online flower delivery shop in Kings Langley accepts a range of payment methods including major credit and debit cards and secure online payment gateways. All payments must be made prior to delivery unless a specific arrangement has been agreed in advance.
3.2 Pricing: All prices shown on our website are inclusive of VAT and, unless otherwise stated, delivery charges. We endeavour to display current prices at all times but reserve the right to alter prices without prior notice. The price at the point of purchase is the price payable by you.
3.3 Payment Security: Our site uses secure technology and payment processors to protect your personal and financial data. At no point do we have access to your full card details, and we comply with applicable data protection regulations at all times.
4.1 Cancellations: You may cancel your order up to 24 hours before the scheduled delivery date. To cancel, please use your account area if registered, or use the cancellation function if applicable in our order tracking. Orders for same day or next day delivery cannot be cancelled once preparation has commenced.
4.2 Amendments: Amendments to orders—such as changes to recipient details or delivery address—may be possible if the request is received with sufficient notice prior to dispatch. However, we cannot guarantee any changes once the order preparation begins. Please check all details carefully before submitting your order.
4.3 Non-Deliverable Orders: If we are unable to deliver your order due to incorrect address details, absence of the recipient, or any factors outside our control, we will endeavour to contact you for further instructions. Redelivery may incur additional charges or, after reasonable attempts, the order may be cancelled (subject to our refund policy).
4.4 Refunds: Refunds are processed for cancelled orders in accordance with our cancellation terms. If goods are delivered late, damaged, or not as described, you may be entitled to a full or partial refund or replacement. Please contact us as soon as possible with supporting details (including photographic evidence, if appropriate) to enable us to resolve the issue to your satisfaction.
4.5 Perishable Goods: As flowers and floral products are perishable, refunds are generally not available after delivery unless the product is faulty or does not conform to the order.
5.1 Delivery Coverage: Our online service provides flower delivery to customers across Kings Langley and neighbouring areas as outlined in our delivery section. Orders placed for addresses outside our coverage area will not be accepted or delivered.
5.2 Delivery Dates: We strive to deliver flowers on your chosen date. Delivery times are generally between 8:00 am and 7:00 pm. Specific time requests cannot always be guaranteed but will be accommodated where possible. Severe weather, traffic conditions, or other unforeseen circumstances may cause delays outside our reasonable control.
5.3 Delivery Methods: Deliveries are completed by our own drivers or trusted couriers experienced with fragile and perishable items. In the event that the recipient is not present, we may leave the order with a neighbour or in a safe place if instructed. Otherwise, a card will be left with further information for redelivery or collection.
5.4 Delivery Acceptance: Delivery is considered completed when the flowers are delivered to the address provided. Responsibility passes to the recipient at this time. We take care in handling and transporting arrangements, but please ensure someone is available to receive the delivery if possible.
6.1 Limitation of Liability: Flower Delivery Kings Langley shall not be liable for any indirect or consequential losses, including but not limited to business interruption, loss of profits, or emotional distress arising from the use of our flower delivery service. Our total liability is limited to the value of the goods ordered and delivered.
6.2 Force Majeure: We shall not be liable for any failure or delay in performance of our obligations if such delay is due to circumstances beyond our reasonable control, including but not limited to, acts of God, fire, flood, strikes, war, pandemic, or government restrictions.
6.3 Product Description: Due to the nature of fresh flowers, variations in colour, size, and species may occur. Images on the website are for illustrative purposes only. If certain stems are unavailable, we reserve the right to use suitable substitutions of similar style, quality, and value to ensure timely delivery.
6.4 Care Instructions: Each bouquet or arrangement is provided with care instructions. Failure to follow these may impact the lifespan and appearance of your flowers; no refunds will be issued for product deterioration due to neglect or mishandling after delivery.
Customers are responsible for ensuring all details provided in the order are correct, including recipient’s address and contact information. Please check and confirm all details before completing your purchase. You must not use our service for any unlawful purpose, nor supply any information that is misleading, fraudulent, or false.
All content, images, and site material related to Flower Delivery Kings Langley are protected by intellectual property laws. Reproduction, modification or copying of the website material, or any part thereof, is strictly prohibited without explicit permission.
We are committed to protecting your privacy. Personal information collected during the order and delivery process is processed in accordance with applicable data protection legislation. We do not share your personal details with third parties, except as necessary to fulfil your order (e.g., delivery partners) or as required by law.
These Terms and Conditions, and any dispute or claim arising in connection with them, are governed by the laws of England and Wales. All parties agree to submit to the exclusive jurisdiction of the English courts in relation to any disputes that may arise.
We reserve the right to amend these Terms and Conditions at any time. Updates will be published on our website. Continued use of our online flower delivery service after any changes are posted constitutes your acceptance of those changes.
Should any provision of these Terms and Conditions be deemed unlawful, invalid, or unenforceable, that provision will be considered severed from the remaining terms, which will remain in full effect. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.
Note: These Terms and Conditions apply to customers residing in Kings Langley as well as nearby areas covered by our delivery service. Please consult our website for the most current information on coverage, delivery, and service updates.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kings Langley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kings Langley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
