As a trusted local florist serving both households and businesses throughout Kings Langley and nearby areas, we pride ourselves on delivering only the freshest flowers. Our commitment is to ensure every bouquet arrives in vibrant, beautiful condition, backed by our Fresh Flowers Guarantee. Your satisfaction matters to us, which is why our policies are transparent, fair, and designed to give you complete peace of mind when ordering with Flower Delivery Kings Langley.
We take exceptional care in the preparation and packaging of every floral arrangement. However, in the rare case your flowers arrive damaged, wilted, or not as described, please notify us as soon as possible upon delivery. We kindly ask that you provide a clear description and photographs of the issue. Our team will assess your concerns promptly to arrange a swift resolution.
Our flowers are sourced daily to guarantee freshness. We assure customers of a minimum freshness window of five days from delivery, provided the arrangement is cared for according to the included care instructions. If your flowers do not meet this standard, please reach out within the five-day period so we can investigate and make it right. This guarantee applies for all residential and business deliveries in Kings Langley and surrounding areas.
Your happiness with our service and products is our top priority. Should you encounter an issue—such as receiving flowers that are not fresh, are damaged upon arrival, or differ significantly from your order—you may be eligible for either a replacement bouquet or a full refund, depending on the specific circumstances. Our process is simple: once you inform us and provide required evidence, we will promptly liaise with you to offer your preferred resolution.
Exclusions apply to products that have been mishandled after delivery, or if claims are made outside the guaranteed freshness window.
If you are dissatisfied for any reason, we encourage you to let us know straight away. We believe in open, constructive communication and will always seek to listen and resolve issues quickly. Please contact our team with the details of your concern, photographs (if applicable), and your order reference. Our customer care team will acknowledge your complaint within one working day and keep you updated while we investigate. We aim to provide a resolution or response within two working days of your initial contact.
At Flower Delivery Kings Langley, we value every customer and are dedicated to exceeding your expectations. Thank you for choosing us as your local florist serving Kings Langley’s homes and businesses.
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