Privacy Policy for Flower Delivery Kings Langley Orders

Introduction

Welcome to the Privacy Policy for Flower Delivery Kings Langley. We are committed to respecting your privacy and protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This policy applies to all customers placing orders with Flower Delivery Kings Langley, whether you reside in Kings Langley or surrounding districts. Please read this policy carefully to understand how we handle and protect your personal information.

What Personal Data We Collect

To provide our flower delivery services, we may collect and process various types of personal data from you. The categories of data we collect include:

• Identity Data: Your full name and the recipient's name, if different.
• Contact Data: Billing address, delivery address, phone numbers, and, where applicable, alternative contact details for order coordination.
• Order Details: Information about the flowers and gifts you order, any messages included with your orders, and preferences.
• Payment Information: Payment card details and related transaction data processed securely via third-party payment processors. We do not store your full card details on our systems.
• Communications Data: Records of correspondence between you and Flower Delivery Kings Langley pertaining to your order or queries.
• Technical Data: When you use our website, we may collect information such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the website.

Lawful Basis for Processing Your Data

Under GDPR, we must have a lawful basis to process your personal data. Flower Delivery Kings Langley relies on the following lawful grounds:

• Performance of a Contract: Data is primarily processed to fulfill the arrangement of delivering flowers and gifts as per your order.
• Legal Obligation: We may process data to satisfy accounting, tax, or regulatory obligations.
• Legitimate Interests: Data may be used for the legitimate interest of ensuring our service is efficient, secure, and tailored to your preferences, provided these don’t override your fundamental rights.
• Consent: Where required, for example when you subscribe to marketing updates, we will ask for your consent. You may withdraw your consent at any time.

How We Use Your Data

We use your data for purposes such as:

• Processing and delivering your floral orders to the address you provide, including passing necessary details to our delivery partners.
• Communicating with you about your orders, delivery status, and responding to your queries.
• Managing payments, fees, and charges through secure, approved payment processors.
• Complying with legal or regulatory requirements and maintaining business records for tax and accounting.
• Improving our website and services, such as diagnosing technical issues and analyzing usage patterns.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general:

• Order and Transaction Data: Retained for up to seven years to meet financial record-keeping and tax obligations.
• Contact and Delivery Data: Retained in line with the above period, unless you request erasure, provided we are not required to keep it for legal purposes.
• Marketing Data: If you’ve consented to receive marketing, we’ll keep your data for as long as you remain an active subscriber or until you withdraw your consent.

Processors and Third Parties

To provide our service efficiently, we may share your data with certain trusted third parties ('data processors'), all of whom are contractually obligated to comply with GDPR and safeguard your data. Typical processors include:

• Payment service providers (to process card payments securely)
• Delivery couriers and postal services (to facilitate delivery of your order)
• IT and website management companies (for service support and website optimisation)
• Accounting and professional advisers (for statutory compliance and business functions)

We require all third parties to respect the security of your personal data and treat it in accordance with the law. They are not allowed to use your data for their own purposes and may only process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Where any part of our processing involves transferring data outside the UK or European Economic Area, such transfers are conducted in accordance with GDPR requirements and will only be undertaken with appropriate safeguards in place to ensure the security of your data.

How We Protect Your Data

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and regular training. Only authorised staff and necessary processors are granted access to personal data required for service delivery.

Your Rights Under GDPR

You have a number of important rights under data protection laws:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccuracies in your data.
• Right to erasure: In certain circumstances, you can ask us to delete your data, unless we are obliged to retain it.
• Right to restrict processing: In certain circumstances, you can request a restriction on how we process your data.
• Right to data portability: You have the right to receive your data in a structured, commonly used format.
• Right to object: You may object to certain forms of processing, such as direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with the Information Commissioner’s Office or your local supervisory authority if you believe your data protection rights have been breached.

Policy Updates and Contacting Us

This policy may be updated regularly to reflect changes in our practices or regulatory requirements. The latest version will always apply and can be requested at any time. If you have any questions, wish to exercise any of your rights, or want to learn more about how your data is used, please contact us directly via our website or by post.

Thank you for trusting Flower Delivery Kings Langley with your personal data. We are dedicated to keeping your information safe and ensuring your experience is secure, respectful, and in full compliance with data protection laws.